Last Updated: 24/09/2026
At PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED, we understand that customers may occasionally need to cancel an order after placing it. This Cancellation Policy explains the conditions and procedures applicable to order cancellations for purchases made through our website.
1. Order Cancellation
Customers may request cancellation of an order before the order has been dispatched.
Cancellation requests should be submitted as soon as possible after placing the order, as orders may be processed quickly.
An order cancellation request does not guarantee cancellation if the order has already been processed, packed, shipped, or handed over to a delivery partner.
2. Cancellation Before Dispatch
Customers may request cancellation before the order is dispatched.
If the cancellation request is successfully processed:
- The order will be cancelled.
- No further shipment will be made.
- Any eligible refund will be processed according to the applicable payment and refund procedures.
- Refund processing time may depend on the original payment method and payment service provider.
For orders containing live plants, nursery products, or special-handling items, customers are advised to request cancellation as early as possible.
3. Cancellation After Dispatch
Once an order has been dispatched or handed over to a courier or logistics partner, cancellation may no longer be possible.
If a customer no longer wishes to receive a dispatched order, they should contact us immediately. Depending on the shipment status and logistics provider, we may be able to request a shipment return or delivery cancellation.
Any applicable refund or return-related charges will be handled in accordance with our Refund & Returns Policy.
4. Products That May Require Special Cancellation Conditions
Certain products may require additional processing or special handling and may therefore have limited cancellation availability.
This may include:
- Live plants and nursery products
- Saplings and shrubs
- Bulk gardening supplies
- Soil and compost
- Fertilizers and plant-care products
- Large pots and planters
- Special-order products
- Products already prepared or packaged specifically for the customer
Cancellation availability for such products may depend on their processing, packaging, availability, and dispatch status.
5. Cancellation Request Procedure
To request cancellation, customers should contact us using the contact details provided below.
Please provide:
- Order number
- Customer name
- Registered email address or phone number
- Reason for cancellation, where applicable
Customers should submit cancellation requests as early as possible to allow us to verify the order status.
6. Cancellation by the Company
We reserve the right to cancel an order in certain circumstances, including:
- Product being unavailable or out of stock
- Incorrect or incomplete product information
- Pricing or listing errors
- Inability to deliver to the provided location
- Remote or non-serviceable delivery location
- Restrictions affecting the transportation of certain products
- Suspected fraudulent or unauthorized transactions
- Failure to complete required order verification
- Customer providing incorrect or incomplete information
- Circumstances beyond our reasonable control
If we cancel an order for which payment has already been received, any eligible refund will be processed through the applicable payment method, subject to the terms of our Refund & Returns Policy.
7. Refunds for Cancelled Orders
Where a cancellation is successfully approved and a refund is applicable:
- The refund will generally be processed to the original payment method.
- Processing time may vary depending on the payment gateway, bank, card issuer, or other financial institution.
- Any applicable deductions or charges, where legally permitted and applicable, will be communicated to the customer.
- Cancellation does not automatically qualify for a refund if the order has already been dispatched or falls under a non-cancellable condition.
For further information regarding refunds and returns, please refer to our Refund & Returns Policy.
8. Failed Delivery and Order Refusal
Refusing delivery or failing to accept an order after dispatch will not automatically be treated as a cancellation request.
Where an order is returned to us because of:
- Customer refusal
- Incorrect address
- Incorrect PIN code
- Customer unavailability
- Failure to respond to delivery attempts
- Multiple unsuccessful delivery attempts
any applicable refund, return shipping charges, or re-shipping costs will be handled according to our Refund & Returns Policy and the circumstances of the order.
9. Cancellation of Partial Orders
If an order contains multiple products, customers may request cancellation of individual products before those products are dispatched, where operationally possible.
If different products have already entered different stages of processing or shipping, cancellation may only be possible for eligible items that have not yet been dispatched.
10. Cancellation Due to Product Availability
In some cases, an order may need to be cancelled because a product becomes unavailable after the order is placed.
If this occurs, we will make reasonable efforts to inform the customer and provide an applicable refund for any amount already paid for the cancelled product or order.
11. Live Plants and Nursery Products
Orders containing live plants, saplings, shrubs, or other nursery products may be processed and packed according to availability and seasonal conditions.
Because these products require special handling and may be prepared for dispatch shortly after an order is received, cancellation requests should be made as early as possible.
Once such products have been packed or dispatched, cancellation may not be possible.
Any issues concerning damaged or unsuitable plants received after delivery will be handled under our Refund & Returns Policy.
12. No Cancellation After Final Processing
An order that has already been fully processed, packed, dispatched, or handed over to a logistics provider may not be eligible for cancellation.
Customers should therefore contact us immediately if they wish to cancel an order.
13. Policy Updates
We may update this Cancellation Policy from time to time to reflect changes in:
- Our products
- Order processing procedures
- Cancellation procedures
- Payment and refund processes
- Delivery arrangements
- Applicable legal or regulatory requirements
Updated versions will be published on this page with a revised “Last Updated” date.
14. Contact Us
For cancellation requests, order-related assistance, or questions regarding this policy, please contact:
PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED
Address:
SECOND FLOOR, OFFICE NO. H-213, BELAPUR STATION, Belapur, Navi Mumbai, Thane, Maharashtra – 400614
Phone: +91 8691066239
Email: info@gardennestshop.com