Privacy policy

Last Updated: 24/09/2026

1. Introduction

This Privacy Policy explains how PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects your personal information when you visit our website, browse our products, place an order, make a purchase, contact us, or use any services provided through our website.

Our business primarily provides plants, seeds, gardening supplies, nursery products, lawn-care products, garden tools, pots and planters, and related gardening accessories.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

When you visit our website, create an account, place an order, request information, or contact us, we may collect certain information.

Personal Information

We may collect:

Full name
Email address
Phone number
Billing address
Shipping and delivery address
Company or business details, where applicable
GST details, where applicable
Order details
Product purchase information
Transaction information
Information submitted through contact or enquiry forms
Customer support communications
Information voluntarily provided by you

Payment Information

When you make a payment through our website, payment information may be processed by third-party payment gateway providers.

Depending on the payment method, we may receive information such as:

Transaction ID
Payment status
Order amount
Payment method
Refund information
Transaction date

We do not generally store complete credit card, debit card, or banking credentials on our website.

Payment information may be handled directly by authorized payment service providers according to their own privacy and security policies.

3. Technical and Usage Information

When you access our website, certain information may automatically be collected, including:

IP address
Browser type
Browser version
Device type
Operating system
Website pages visited
Date and time of access
Session information
Website interaction information
Referring website information
Cookies and similar technologies

We use this information to improve website performance, functionality, security, and customer experience.

4. How We Use Your Information

We may use your personal information for the following purposes:

Processing and fulfilling orders
Processing payments
Arranging product delivery
Providing order confirmations
Sending shipping and delivery updates
Responding to customer enquiries
Providing customer support
Providing product information
Managing customer accounts
Processing returns, replacements, and refunds
Improving our website and services
Maintaining business and transaction records
Preventing fraud and unauthorized activities
Protecting website and payment security
Sending important service communications
Sending promotional communications where permitted
Complying with applicable legal and regulatory requirements

5. Products and Services

PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED operates an online business focused on gardening, nursery, lawn-care, and related products.

Our products may include:

Garden Tools

Hand gardening tools
Pruning tools
Garden shears
Trowels
Cultivators
Rakes
Other gardening tools

Pots and Planters

Plant pots
Planters
Grow bags
Hanging planters
Seedling trays
Plant containers

Seeds and Bulbs

Vegetable seeds
Flower seeds
Herb seeds
Fruit seeds
Flower bulbs
Other gardening seeds

Soil, Fertilizers and Plant Food

Potting soil
Garden soil
Compost
Fertilizers
Organic fertilizers
Plant food
Soil conditioners

Lawn and Garden Accessories

Watering cans
Garden hoses
Sprinklers
Plant supports
Garden gloves
Plant labels
Garden nets
Other gardening accessories

Pest and Plant Protection

Plant protection products
Pest control products
Insect control products
Fungicides
Herbicides
Pest traps
Other plant-care products

Product categories and product availability may change from time to time.

6. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, and other information displayed on our website are accurate.

However:

Product information may change without prior notice.
Product images may be for representation purposes only.
Natural products may vary in appearance, size, color, shape, and condition.
Plants, seeds, bulbs, and other natural products may have natural variations.
Seed germination and plant growth may vary depending on soil, sunlight, temperature, watering, climate, and other environmental conditions.
Packaging and labeling may change according to the manufacturer or supplier.
Product specifications may be updated from time to time.

Customers should carefully follow manufacturer instructions and applicable safety information when using fertilizers, pesticides, insecticides, fungicides, herbicides, or other plant-care products.

7. Orders and Delivery

When you place an order through our website, we may use your information to:

Confirm your order
Process your payment
Prepare your products
Arrange delivery
Share delivery information with logistics partners
Provide order tracking information where available
Contact you regarding delivery issues
Process returns and replacements
Process refunds
Provide customer support

We may share necessary information such as your name, phone number, and delivery address with authorized delivery and logistics providers for the purpose of completing your order.

8. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information for monetary gain.

However, we may share relevant information with trusted third parties when necessary to operate our business.

These may include:

Payment gateway providers
Banks and financial service providers
Courier companies
Logistics and delivery partners
Website hosting providers
IT service providers
Technology service providers
Customer support providers
Website analytics providers
Professional service providers
Government authorities or regulatory bodies where legally required

Third parties may receive only the information reasonably necessary for the relevant business, service, or legal purpose.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

Remember user preferences
Maintain shopping cart information
Maintain website sessions
Improve website functionality
Improve website security
Analyze website traffic
Understand website usage
Improve website performance

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website functionality, including shopping cart and checkout features.

10. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business, legal, operational, and regulatory purposes.

Information may be retained for purposes including:

Processing orders
Providing customer support
Managing returns and refunds
Maintaining accounting records
Maintaining transaction records
Resolving disputes
Preventing fraud
Maintaining business records
Complying with applicable laws and regulations

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Data Security

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED takes reasonable measures to protect personal information against:

Unauthorized access
Unauthorized disclosure
Misuse
Alteration
Loss
Destruction
Fraudulent activity

We use reasonable administrative, technical, and organizational safeguards appropriate to our business and the nature of the information we process.

However, no website, electronic transmission, or online storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

12. Marketing Communications

Where permitted by applicable law and where appropriate consent has been provided, we may use your contact information to send information about:

New products
Gardening products
Special offers
Promotions
Discounts
Product updates
Company announcements
Other relevant marketing communications

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

13. Service Communications

We may contact you when necessary to provide services or complete transactions.

Service communications may include:

Order confirmation
Payment confirmation
Order status
Shipping information
Delivery updates
Return information
Refund information
Customer support
Important service announcements
Website-related notifications

These communications may be necessary to provide our services and complete your transactions.

14. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external websites.

We are not responsible for the:

Content of third-party websites
Privacy practices of third parties
Security practices of third parties
Products or services offered by third parties
Transactions conducted through third-party websites

We recommend reviewing the privacy policy and terms of any third-party website before providing personal information.

15. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that personal information has been collected in circumstances where it should not have been collected, we will take reasonable steps to address the situation in accordance with applicable requirements.

16. Your Privacy Rights

Subject to applicable laws and regulations, you may have certain rights regarding your personal information.

These may include:

Requesting access to your personal information
Requesting correction of inaccurate information
Requesting updating or completion of information
Requesting deletion or erasure where applicable
Withdrawing consent where processing is based on consent
Requesting information regarding processing of your personal information
Raising a privacy-related grievance
Contacting us regarding concerns about your personal information

Requests may be submitted using the contact information provided in this Privacy Policy.

The Digital Personal Data Protection Act, 2023 provides for a right to grievance redressal, subject to the applicable provisions and rules.

17. Grievance Redressal

We provide a mechanism for customers and individuals to raise concerns or complaints regarding the processing or handling of their personal information.

If you have any concerns relating to:

Collection of personal information
Use of personal information
Disclosure of personal information
Data security
Privacy requests
Correction or deletion requests
Marketing communications
Other privacy-related matters

you may contact our Grievance Officer using the details below.

Grievance Officer

Name: Arjun
Company: PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED
Email: grievance@gardennestshop.com
Phone: +91 8691066239

Address:
SECOND FLOOR, OFFICE NO. H-213, BELAPUR STATION, Belapur, Navi Mumbai, Thane, Maharashtra – 400614

How to Submit a Grievance

When submitting a privacy-related grievance, please provide:

Your full name
Registered email address or phone number
Relevant order or transaction number, if applicable
Description of the concern
Supporting information or documents, where relevant
The resolution or action you are requesting

We will review the grievance and respond within the period applicable under relevant laws and regulations.

The DPDP Act requires a Data Fiduciary to provide readily available means of grievance redressal, and the 2025 Rules provide the regulatory framework for implementation as their provisions come into force.

18. Digital Personal Data Protection Act, 2023

TECHALCHEMY TECHNOLOGY PRIVATE LIMITED aims to process personal information responsibly and in accordance with applicable Indian data protection requirements.

Where applicable to our business and processing activities, we aim to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules made under the Act.

The DPDP Act includes provisions concerning consent, processing of personal data, correction and erasure, grievance redressal, and other rights and obligations.

The Digital Personal Data Protection Rules, 2025 were notified by the Ministry of Electronics and Information Technology on 13 November 2025 and contain provisions with different commencement timelines.

Our privacy practices may be updated as applicable laws, rules, regulatory requirements, and our business practices change.

19. Consent

By using our website, submitting information, creating an account, placing an order, or contacting us, you acknowledge that your information may be processed for the purposes described in this Privacy Policy, subject to applicable law.

Where processing requires consent, we will seek consent through appropriate means.

Where applicable, you may withdraw consent for processing that is based on consent. Withdrawal of consent may not affect the lawfulness of processing carried out before the withdrawal.

20. Business and Legal Compliance

We may process and retain information when necessary to:

Comply with applicable laws
Meet tax and accounting requirements
Respond to lawful requests from government authorities
Prevent fraud
Investigate unauthorized activity
Protect our legal rights
Resolve disputes
Enforce our website terms and policies

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business operations
Products and services
Website functionality
Technology
Data processing practices
Security practices
Applicable laws
Regulatory requirements

When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage customers to periodically review this Privacy Policy for the latest information about our privacy practices.

22. Contact Us

If you have any questions, concerns, privacy requests, or complaints regarding this Privacy Policy, please contact us.

PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED