At PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED, we are committed to delivering nursery, gardening, plant-care, and lawn-care products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered for products purchased through our website.
1. Shipping Coverage
We currently provide shipping and delivery services across India.
Orders are delivered to the shipping address provided during checkout or confirmed during order processing.
Delivery availability may vary for remote, restricted, or non-serviceable locations depending on logistics partners and the nature of the products ordered.
Certain plants, soil products, fertilizers, or other gardening supplies may have delivery restrictions based on location, transportation requirements, or applicable regulations.
2. Order Processing Time
- Orders are generally processed within 1–3 business days after payment confirmation.
- Orders containing live plants, nursery stock, bulk gardening supplies, or special-handling products may require additional processing time.
- Orders placed on Sundays or public holidays are processed on the next working day.
- Customers may be contacted for order verification before dispatch.
- Product availability may affect the processing time of certain orders.
3. Delivery Timeline
Standard Products
Estimated delivery time: 3–7 business days
This may include:
- Seeds and bulbs
- Gardening accessories
- Garden tools
- Plant pots and planters
- Watering accessories
- Small gardening supplies
Plants & Nursery Products
Live plants, saplings, shrubs, and other nursery products may require special packaging and transportation.
Estimated delivery time may vary depending on:
- Plant type and availability
- Destination
- Weather conditions
- Packaging requirements
- Logistics partner availability
Heavy / Bulk Products
Products such as:
- Topsoil
- Potting soil
- Compost
- Mulch
- Fertilizers
- Other bulk gardening supplies
may require additional handling and delivery time depending on quantity and destination.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping offers, if available, will be clearly mentioned on the website.
Additional charges may apply for:
- Remote or non-serviceable locations
- Heavy or bulk products
- Oversized items
- Special handling requirements
- Express delivery requests
5. Packaging & Handling
We take reasonable care to securely package products to minimize the risk of damage during transportation.
Depending on the product, packaging may include protective materials suitable for:
- Plants and nursery stock
- Seeds and bulbs
- Pots and planters
- Gardening tools
- Soil and compost products
- Fertilizers and plant-care products
Live plants may naturally experience minor changes in appearance during transportation, including temporary leaf drooping or minor soil movement.
Customers are advised to inspect the package and product upon delivery.
6. Delivery Partners
We may work with third-party logistics and delivery providers for nationwide delivery.
Depending on the product type, quantity, and destination, shipments may be handled through:
- Courier services
- Surface transport carriers
- Freight providers
- Logistics partners
- Specialized delivery services, where applicable
7. Shipment Tracking
Once your order is dispatched, tracking details may be shared through:
- SMS
- WhatsApp, where applicable
Customers can use the provided tracking information to monitor their shipment status.
8. Delayed Deliveries
While we aim to deliver orders within the estimated delivery period, delays may occur due to circumstances beyond our reasonable control, including:
- Weather conditions
- Heavy rainfall or extreme weather
- Natural disasters
- Transport disruptions
- Government restrictions
- Remote location constraints
- Courier or logistics partner delays
- High seasonal demand
- Product availability
- Restrictions affecting the transportation of plants or gardening products
We will make reasonable efforts to keep customers informed about significant delivery delays.
9. Incorrect Address & Failed Delivery
Customers are responsible for providing accurate delivery information during checkout.
We are not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete address
- Incorrect PIN code
- Incorrect contact details
- Customer unavailability
- Failure to respond to delivery attempts
- Multiple failed delivery attempts
Additional shipping charges may apply for re-shipment of returned orders, where applicable.
10. Damaged Shipments
If a product arrives damaged:
- Notify us within 48 hours of delivery.
- Share clear photographs or videos of the package and product.
- Keep the original packaging until the issue has been reviewed.
- Do not discard the damaged product before receiving further instructions.
For live plants, customers should also provide clear photographs showing the condition of the plant immediately after delivery.
Resolution will be handled in accordance with our Refund & Returns Policy and the nature of the product.
11. Partial Shipments
Orders containing multiple products may be shipped separately depending on:
- Product availability
- Warehouse or nursery location
- Product size or weight
- Special handling requirements
- Logistics considerations
Customers may receive separate tracking details for different shipments.
12. Live Plants & Nursery Products
Live plants and nursery products require special care during transportation.
Customers should:
- Open the package carefully after delivery.
- Follow any care instructions provided with the plant.
- Provide appropriate sunlight, water, soil, and growing conditions.
- Allow plants time to adjust after transportation.
Minor changes in appearance, such as leaf drooping, soil movement, or temporary stress, may occur during transit and do not necessarily indicate permanent damage.
Plant growth, flowering, and survival depend on environmental conditions and ongoing customer care after delivery.
13. Products Requiring Special Handling
Certain gardening products may require special handling, packaging, or transportation due to their nature.
This may include:
- Fertilizers
- Plant-care products
- Soil and compost
- Bulk gardening supplies
- Large pots and planters
- Certain lawn-care products
Delivery timelines and availability may vary depending on applicable transportation requirements and destination restrictions.
14. Limitation of Liability
To the extent permitted by applicable law, PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED is not responsible for:
- Delays caused by third-party logistics providers.
- Delays caused by weather or natural events.
- Losses resulting from incorrect customer information.
- Delays caused by government restrictions or transportation disruptions.
- Natural changes in live plants during transit.
- Minor packaging wear during transportation.
Our responsibility is limited to reasonable shipment coordination and customer support in accordance with applicable laws and our applicable policies.
15. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in:
- Our products
- Delivery arrangements
- Logistics partners
- Shipping procedures
- Applicable requirements
Updated versions will be published on this page with a revised “Last Updated” date.
16. Contact Us
For shipping support, order tracking, delivery assistance, or other shipping-related queries, please contact:
PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED
Address:
SECOND FLOOR, OFFICE NO. H-213, BELAPUR STATION, Belapur, Navi Mumbai, Thane, Maharashtra – 400614
Phone: +91 8691066239
Email:
info@gardennestshop.com