Refund And Return Policy

Last Updated: 24/09/2026

Thank you for choosing PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED for your nursery, gardening, plant-care, and lawn-care product needs. We are committed to providing quality gardening products and reliable customer service.

This Refund & Returns Policy explains how returns, replacements, cancellations, and refunds are handled for products purchased through our website.

1. Eligibility for Returns

a. Damaged, Defective, or Faulty Products

You may request a return, replacement, or inspection if:

The product is damaged during delivery.
You receive an incorrect or incomplete product.
The product is defective or unusable upon delivery.
The issue is reported within 7 days of delivery.
Supporting evidence such as clear images or videos is provided.

All returned products are subject to inspection before approval.

b. Damaged or Incorrect Plants

For live plants, saplings, shrubs, and nursery products:

The issue must be reported within 48 hours of delivery.
Clear photographs or videos of the plant and packaging must be provided.
The plant should not be discarded before inspection.
Minor leaf drooping, soil movement, or temporary stress caused by transportation may not qualify as damage.

After verification, we may arrange a replacement, refund, or other appropriate resolution depending on the condition of the product.

c. Wrong Product Delivered

If you receive the wrong product:

Report the issue within 48 hours of delivery.
The product should be unused and in its original condition.
Original packaging, accessories, labels, and documents should be retained where applicable.

After verification, we will arrange a replacement or refund, as applicable.

d. Non-Returnable Products

The following products are generally not eligible for return or refund:

Used, planted, opened, or tampered products where return is not reasonably possible.
Plants or nursery products affected after delivery due to improper care or environmental conditions.
Products damaged due to misuse, negligence, improper handling, or improper storage.
Seeds, bulbs, soil, compost, fertilizers, or other consumable gardening products after opening or use.
Products damaged after delivery.
Products missing original packaging, accessories, labels, or other included items.
Custom or specially procured products.
Products restricted from return due to applicable laws or safety requirements.

2. Return Conditions

To qualify for a return or replacement:

The product must meet the applicable return eligibility requirements.
Products should be unused and in suitable condition where applicable.
Original packaging and labels should be retained where applicable.
All accessories and documents should be included.
The product must not show signs of misuse, modification, or unauthorized alteration.

Products that fail inspection may be rejected for return or replacement.

3. Live Plants & Nursery Products

Live plants and nursery products require special care after delivery.

Returns or replacements may be considered where a plant arrives significantly damaged, dead on arrival, or substantially different from the product ordered, subject to verification.

Natural variations in plant size, shape, leaf color, foliage, flowering, and appearance are not necessarily considered defects.

Plant survival and growth after delivery depend on sunlight, watering, soil, temperature, humidity, location, and ongoing care. Damage or deterioration caused by improper care after delivery may not qualify for a return or refund.

4. Return Request Process

Step 1: Submit Your Request

Order ID or invoice number
Product details
Reason for return
Clear images or videos showing the issue

Step 2: Request Review

Our team will review your request within 24–48 business hours.

Step 3: Return Arrangement

If approved:

Pickup will be arranged where available, or
Return instructions will be provided.

Step 4: Inspection & Resolution

After inspection, the applicable resolution may include:

Refund
Replacement
Store credit
Other appropriate resolution

The resolution will depend on the nature of the issue and the applicable policy.

5. Refund Process

After the return or refund request is approved:

Refunds will generally be issued to the original payment method.
Refund processing may take 3–5 business days.
Bank or payment provider processing times may vary.

Shipping charges may be refunded where the return is approved because of:

Wrong product delivered.
Product damaged during delivery.
Verified defective product.
Other circumstances approved by TECHALCHEMY TECHNOLOGY PRIVATE LIMITED.

Shipping charges may not be refundable for customer-requested returns or other non-defective returns.

6. Replacement Policy

Replacement may be available if:

The product is damaged or defective upon delivery.
The wrong product was delivered.
The issue is reported within the applicable return period.
The issue is verified by our team.
Replacement stock is available.

If the same product is unavailable, customers may be offered:

A suitable alternative product.
A refund.
Store credit.

Any price difference for an alternative product may apply.

7. Order Cancellation Policy

Before Dispatch

Orders may be cancelled before dispatch, subject to applicable conditions.
Approved refunds will generally be processed through the original payment method.

After Dispatch

Orders generally cannot be cancelled once shipped.
Customers may request a return after delivery if the product is eligible under this policy.

Bulk / Special Orders

Cancellation may not be available after procurement or processing has started.
Any applicable cancellation or handling charges may be deducted from the refund where applicable.

8. Product Care & Usage

Customers are responsible for following the care, usage, storage, and safety instructions provided with products.

For plants and gardening products, customers should follow appropriate instructions regarding:

Watering
Sunlight
Soil
Fertilizer application
Planting
Storage
Product usage

PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED is not responsible for product deterioration caused by improper use, storage, handling, planting, environmental conditions, or failure to follow provided instructions.

For fertilizers, pesticides, insecticides, fungicides, herbicides, and other plant-care products, customers must follow the applicable manufacturer’s instructions and safety directions.

9. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for:

Product deterioration caused by improper use or care.
Natural variations in plants and nursery products.
Damage caused after delivery due to environmental conditions.
Delays caused by logistics providers or external factors.
Indirect or consequential losses.
Product performance affected by conditions beyond our reasonable control.

Our liability will be limited to the applicable value of the purchased product, subject to applicable law.

10. Policy Updates

We may update this Refund & Returns Policy from time to time to reflect changes in:

Our products
Services
Business practices
Return procedures
Refund procedures
Applicable requirements

Revised versions will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For returns, refunds, replacements, cancellations, order-related questions, or customer support, please contact:

PIXELPARTNERS TECHNOLOGIES PRIVATE LIMITED

Address:
SECOND FLOOR, OFFICE NO. H-213, BELAPUR STATION, Belapur, Navi Mumbai, Thane, Maharashtra – 400614

Phone: +91 8691066239

Email:
info@gardennestshop.com